Wedding FAQs

We encourage our clients to reserve a vehicle as soon as they know the vehicle type they want to go with to ensure they get the best pricing and availability. The deposit will hold the vehicle, but the times and locations can always be updated as the date approaches.

For weddings taking place May through October -
Specialty vehicles: 9-12 months in advance
Shuttle buses: 6-9 months in advance
Holiday weekend weddings: 10-12+ months in advance

For weddings taking place November through April -
Specialty vehicles: 6-9 months in advance
Shuttle buses: 3-6 months in advance
Holiday weekend weddings: 6-9 months in advance

We require a $300 or 50% deposit per vehicle (whichever is smaller).  They are nonrefundable and nontransferable to other vehicles.
We accept all major credit/debit cards, cash, checks, and wire transfers.  We require a credit card to be kept on file in case of overtime/incidentals, just like booking a hotel room.
We charge the credit card on file the Tuesday before the wedding. If paying by check, it must be received at least 2 weeks prior to the wedding.
We will set up formal vehicle quotes in our reservation software once you decide on the vehicle(s) you would like to secure. These will be emailed, along with a link to our online contract. The contract will collect all of the important details for the day, it will include the terms and conditions, and will have space for you to provide the credit card information to reserve the transportation. Once submitted, our team will process the paperwork and email vehicle confirmations.
We add a discretionary 20% chauffeur gratuity to all reservations, which can be adjusted at the client’s discretion and before or after a trip takes place. The only exception is school bus transportation; we partner with local school bus companies to provide this transportation and they are compensated differently than our chauffeurs. We typically suggest $50-100 cash on the day of service for school bus drivers.
Your deposit will lock in a specific vehicle and day with a tentative timeframe. We can always adjust the times and locations as needed and as plans begin to finalize. The final review takes place the week before the wedding to lock it all in.
We have both! We have one-way transfer options and packages for various timeframes. Most large vehicles and most specialty vehicles have a minimum charge for service and at that price point, you will have a specified amount of time to use the vehicle. The exact timeframe will depend on vehicle type and location of service. If it was a 4-hour package, anything up to 4 hours of service would cost the same, whether or not the time was used. Smaller vehicles like sedans, SUVs and luxury vans have either zoned or point-to-point transfer rates as well as hourly packages.
The flat rate in an hourly package is for consecutive hours. If you were to book two separate reservations, one before the wedding for drop-off and one after the wedding for pickup, it actually ends up being much more expensive than just booking a vehicle for the duration of the event. This is because you would be paying for everything twice; two minimum charges, two chauffeurs, two service fees, two taxes, etc. It costs more money to send these larger vehicles back and forth, prep them, fuel them, etc. We have packages in place for longer reservations to ensure you are getting the best bang for your buck.
Requests such as vehicle color, make, model, seating arrangement and vehicle amenities need to be made in writing on the confirmation, however, they are not guaranteed. This is in case something happens to the vehicle between the time of reserving and the date of service. We may update our fleet, retire parts of it, require vehicle maintenance, or partner with other companies who provide similar transportation. It must be in writing so that our dispatchers are aware of specific requests in the event that something happens and vehicles need to be shuffled around.
Absolutely! This is available by appointment only. Our office and garages are in separate locations and we would need to confirm the vehicle and garage manager are there and available to assist. We also work with many private owners and would need to coordinate the schedules between everyone involved. Weekends are unavailable as the fleet is on the road serving our customers and our chauffeurs and mechanics are busy prepping and cleaning vehicles.
We have a shuttle van with a wheelchair lift and work with affiliates who have other vehicle types with wheelchair lifts as well. If a lift is not needed, most of the vehicles have room to store a wheelchair and every vehicle has a chauffeur who is able to assist with loading and unloading.
Children are allowed in all of our vehicles with adult supervision. If a vehicle has seatbelts, children of age are required to be fastened in a car or booster seat. Vehicles like trolleys or school buses that do not have car seats can still have children on board. This would be at the parent's discretion and they must remain seated. We have car seats and booster seats available to rent.
Please do! For all wedding party vehicles, we will provide one complimentary bottle of champagne, water bottles, ice, cups, and napkins. You are more than welcome to bring on additional beverages and snacks.